We get it - building a custom home is one of the most important decisions you can ever make. It’s an investment, both emotionally and financially, and it is a long and personal process. One of the first steps, as well as one of the most important ones, is choosing the right builder. Your builder will be with you through every step, every setback, and every victory. You want to choose one that not only knows their stuff, but is a good fit for you. As builders, we understand the importance of the decision. Here are 5 important questions to ask to make sure your builder is on the same page as you.

1. Can You Show Me Examples of Past Projects?

A reputable builder should have a portfolio of completed custom homes that they should be able to direct you to. Good things to look for is quality of craftsmanship, variety of styles (and if it aligns with your vision), and any testimonials that they have from past clients. Sometimes builders have homes that are finished or in progress that you can tour, too!

2. What’s Included in Your Pricing and What Isn’t?

One of the best things you can do before you begin your build is to take time to understand the cost. Some features are considered upgrades and will cost more. If you decided partway through to change something in your home build, such as layout or upgrading cabinets or appliances, there can be added costs. Understanding all of this beforehand will help you to avoid any financial surprises during your build!

3. How Do You Manage the Construction Timeline?

It’s completely normal, and oftentimes expected, for there to be delays in builds. There are many moving pieces and different people working on your home, which can cause setbacks in the timeline - but how your builder communicates and adapts is key. Before your build, you can ask the builder for an estimated build time, how weather or permit delays are handled, and how you’ll receive updates on your home’s progress. Look for a builder that uses client portals, which is a sign of a transparent and professional operation.

4. Who Will Be My Point of Contact Throughout the Project?

Because of all the moving pieces and parts of a home build, communication is key. Find out who your point of contact would be, how often updates are shared, and how questions and concerns are handled throughout construction. You’ll want someone who is accessible, responsive, and knowledgable to help guide you through the process.

5. Are You Licensed, Insured, and Covered by Warranty?

A reliable builder will be fully licensed and insured for your region, offer a warranty, and be familiar with local building codes and permitting processes. Don’t just assume that the builder you’re talking to checks all these boxes, make sure that they do!

Choosing a custom home builder isn’t just about price - it’s about trust, communication, and long-term peace of mind. These five questions will help you identify builders who are transparent, experienced, and committed to delivering the home you’ve been dreaming about!